Pay securely by bank
Auren’s checkout uses Fena Pay by Bank. It is an Open Banking payment-initiation method that lets you authorise a bank-to-bank payment without entering card details on the Auren website.
Fena is a trading name of Fena Labs Ltd, company number 12358683. Fena states that it is authorised and regulated by the Financial Conduct Authority to provide payment-initiation and account-information services under the Payment Services Regulations 2017. See Fena’s terms, privacy policy and security information.
How checkout works
- Select “Pay securely by bank” at checkout.
- Continue to Fena’s secure bank-selection journey.
- Select your bank and authenticate using your bank’s app or online service.
- Review and authorise the payment with your bank.
- Return to Auren for order confirmation.
Payment information we receive
Auren receives the payment status and the transaction or reconciliation information needed to match payment to your order, process support requests and keep accounting records. We do not see or store your online-banking password, PIN, biometric information or security credentials.
Fena and your selected bank process information under their own notices. Your bank’s authentication screen is outside Auren’s control; verify the bank and amount before approving.
Pending or failed payments
Do not submit repeated payments if the bank journey is still pending. Check for an Auren order-confirmation email and review your bank before trying again. An order is treated as paid only after the payment status is confirmed.
Refunds
Approved refunds are sent back through the appropriate original payment route. Bank processing time can vary. See our Returns & Refunds Policy for eligibility and timing.
Payment security
Auren will never ask you to disclose a banking password, full PIN, one-time passcode or remote-access code by email, telephone or support form. If a message appears suspicious, do not authorise a payment; contact your bank using its official channel and notify support@aurenlabs.co.uk.