Dispatch
Paid orders confirmed before 3pm Monday to Friday are normally dispatched the same working day; later, weekend and public-holiday orders are normally dispatched the next working day.
Same-day dispatch may not be possible during promotions, unusually high order volumes, stock or address checks, security reviews, severe weather, carrier disruption or other events outside our reasonable control.
UK delivery services
| Service | Price | Delivery aim after dispatch |
|---|---|---|
| Royal Mail Tracked 48 | FREE | 2–3 working days |
| Royal Mail Tracked 24 | £4.99 | Next working day |
Both services include tracking to the delivery point. Delivery aims are not guaranteed arrival dates. Some postcodes and periods of disruption may take longer.
Tracking updates
After dispatch, we send the tracking reference to the email address used at checkout. Royal Mail controls tracking events once the parcel is in its network, and the first scan may take time to appear. You can follow the parcel through Royal Mail Track your item.
Delivery address
You are responsible for entering a complete and accurate UK delivery address. Contact us immediately if you notice an error. We cannot promise to amend or redirect an order after it is confirmed or dispatched, and Royal Mail may be unable to redirect it in transit.
Parcels still in transit
We do not normally resend or refund a parcel while Royal Mail still records it as in transit. We will review the tracking, raise an enquiry where appropriate and keep the customer informed. A delay does not automatically mean that a parcel is lost.
Lost or returned parcels
For a suspected UK loss, we normally allow up to 15 working days from dispatch before treating the carrier case as capable of closure, unless Royal Mail confirms the outcome sooner. Once Royal Mail confirms a parcel is lost, Auren will offer a replacement or refund as appropriate.
If a parcel is refused, undeliverable, incorrectly addressed or returned to sender, it must be received and checked at our facility before a refund or replacement is considered. Any deduction or additional postage will be explained and will not affect rights that cannot lawfully be restricted.
Delivery area and responsibility
The checkout currently offers United Kingdom delivery only. Risk remains with Auren until the goods are delivered to you or to a person you identify to receive them, except where you independently arrange a carrier that Auren did not offer.
Delivery support
For help, contact support@aurenlabs.co.uk with your order number, the email used at checkout and the Royal Mail tracking reference. Do not send banking credentials or other sensitive financial information.