Frequently Asked Questions

Purchasers must be 18 or over and appropriately qualified to obtain and handle laboratory research materials. Auren products are not intended for human or animal use.

Paid orders confirmed before 3pm Monday to Friday are normally dispatched the same working day; later, weekend and public-holiday orders are normally dispatched the next working day.

When a tracked Royal Mail service is used, the tracking reference is provided with the dispatch update. Enter that reference on Royal Mail’s official tracking website.

The COA Lookup page shows the current status for every listed product. An Auren analytical summary is linked only when a verified document has been attached to that identified lot.

They mean Auren is not yet presenting a verified lot-specific report for that listing. No purity or third-party-testing figure should be inferred until the report is published.

For multiple vials of the same product, quantities of 3–4 receive 5% off and quantities of 5 or more receive 10% off. The saving is applied automatically to that cart line.

No. The automatic saving is calculated separately for the quantity of each individual product, so different products do not combine into one discount tier.

No. Auren does not provide dosing, administration, treatment or human-use guidance. The catalogue is supplied solely for qualified laboratory research.

No. Auren does not stock or supply GLP-1 receptor agonists, including Retatrutide, Tirzepatide and Semaglutide.

Auren offers no discretionary, goodwill or exchange returns after dispatch. Damaged, faulty, incorrect and misdescribed goods remain covered, as does any distance-selling cancellation right the law requires. Read the Returns & Refunds page before sending anything.