Order confirmed
Check the confirmation email and make sure the delivery address and ordered items are correct.
Auren support
Delivery & Support
Order before 3pm weekdays for same-day dispatch, tracked delivery choices and support after dispatch.
From order to arrival
A straightforward UK delivery journey.
Paid orders confirmed before 3pm Monday to Friday are normally dispatched the same working day; later, weekend and public-holiday orders are normally dispatched the next working day. Choose Royal Mail Tracked 48 FREE or Royal Mail Tracked 24 £4.99 at checkout.
Prepared for dispatch
Available items are checked, packed and prepared for the selected delivery service.
Royal Mail update
When tracking applies, the dispatch update includes the Royal Mail reference for your parcel.
Support if needed
If the tracking or delivery status is unclear, contact Auren with your order number and tracking reference.
Need help?
Include the details that speed things up.
Send your order number, the email used at checkout and the Royal Mail reference where available. Never include banking credentials or other sensitive financial information. Contact Auren →